FAQ - Frequently asked questions

The recommended indoor temperature during the heating season is 20–22°C. If the apartment feels cold, first measure the room temperature from the center of the room at approximately 1.5 meters above the floor. A thermometer placed near a window does not give accurate reading. If the temperature is below 20°C, submit an electronic fault report or contact your building’s maintenance company.

Also check the following: • Inspect window and balcony door seals and submit a fault report if they are defective. • Keep radiators unobstructed so warm air can circulate properly. • If radiators are covered by curtains or furniture, heat may be trapped and the apartment may feel cold. • If there are ventilation valves in the window frames, switch them to winter mode when temperatures drop.

You cannot adjust the radiators yourself. If a radiator heats unevenly or the thermostat is broken, loose, or not working, submit an electronic fault report to maintenance.

No. All repair and renovation work is managed by Porin YH-Asunnot. If you suspect a need of repairs, contact the property manager or email asiakaspalvelu@porinyhasunnot.fi.

If the apartment has the necessary connections, you may install a dishwasher and/or washing machine. Dishwashers must be installed by a certified professional. Keep the receipt or warranty certificate for the installation.

You will receive an installation form from our office for the dishwasher. The installer completes the form, and the resident is responsible for returning it to our office.

A plastic drip tray must always be placed under the dishwasher. The resident is liable for any damage caused by the appliance. Check with your insurance provider for any additional requirements related to installation.

If a washing machine is left in the apartment by the previous resident or purchased from them, responsibility for the machine, its connections, and any potential water damage transfers to you as the new resident.

Regular weekly cleaning is required. If you notice any defects, you must report them to Porin YH-Asunnot using the inspection form. Complete the apartment inspection form immediately after moving in to avoid liability for damage caused by the previous resident. The form must be completed and returned within the first two weeks of the lease. You may email it to asiakaspalvelu@porinyhasunnot.fi or deliver it to our office.

All technical faults arising during the tenancy must be reported to the building maintenance company as soon as possible. Clean bathroom floor drains and sinks traps regularly. Any toilet leaking, faucet, or drainpipe must be reported immediately. Submitting an electronic fault report is the most efficient channel.

Non-urgent faults should be reported online. vikailmoitus verkossa.

Note: In urgent situations, such as water damage, contact your building’s maintenance company immediately by phone.

All drilling, fastening, or modifications to fixed structures (walls, floors, ceilings, or built-in fixtures) are prohibited. Any damage may be charged against your security deposit.

Pictures may be hung neatly using picture hooks. Moderation applies. In buildings equipped with picture rail systems, these must be used. The typical maximum load of picture rails is approximately 10 kg. Contact maintenance for further guidance.

Routine cleaning usually prevents pests, but issues such as bugs require professional treatment. Contact Porin YH-Asunnot immediately to arrange pest control and prevent spread.

Residents must report pests to the property manager, customer service (asiakaspalvelu@porinyhasunnot.fi), or by phone at 02 623 4450. Upon notification, Porin YH-Asunnot will order pest control services. The pest control professional will coordinate inspections and treatments directly with the resident and report actions to the property manager.

Typically, pest issues are isolated cases resolved with inspection and 1–3 treatment visits. In some cases, inspections and treatments may be required in multiple apartments.

The best risk mitigation strategy is maintaining cleanliness and reporting signs of pests immediately.

The cooker hood is connected to a central roof fan that removes greasy and humid air. It operates automatically and cannot be adjusted by residents. Typically, ventilation is most effective about four times a day between 7:00 and 22:00.

In row houses, the central fan is adjustable; instructions are located inside the spice cabinet door.

Regular maintenance is required. Clean grease filters every two months and allow them to dry before reinstalling. Wash with hot water, dish detergent, and a soft brush. Clean exterior and interior surfaces with a microfiber cloth. Metal filters may also be washed in a dishwasher.

Home insurance protects your home and personal belongings—such as furniture, appliances, and electronics—against sudden and unforeseen events like fire, water damage, or theft. Coverage depends on the policy level. Basic coverage typically includes event-based damage, while extended coverage also covers breakage and theft.

Home insurance is critical for financial risk management. Without it, you may be liable for significant repair or replacement costs.

Yes. Home insurance with liability coverage is mandatory in our apartments, including student housing. Residents must provide proof of valid insurance.

Residents are responsible for appliances they acquire and their installation. Dishwashers must be installed by a professional. Porin YH-Asunnot provides installation forms documenting who installed the appliance and when. If an appliance causes damage requiring remedial action, the resident is liable for associated costs.

Mandatory home insurance protects both the residents’ belongings and potential third-party damage. Typical incidents include water damage, which often affects multiple apartments. Incorrect dishwasher installation or falling asleep in the shower can result in significant financial exposure.

Waste stations include bins for various household waste types. Proper sorting and recycling reduce environmental impact and costs. Sort glass, metal, paper, cardboard, plastic packaging, and bio-waste into designated bins. Electronic waste and hazardous waste must be taken to official collection points. Furniture must not be left at waste stations. Deliver items for recycling or disposal yourself. Unusable items should be taken to Hangassuo Waste Center or Tiiliruukki sorting stations. Upholstered furniture belongs at Sortti stations in the large combustible waste section. Fees apply. Further sorting guidance is available from Keräämö.

Usable items may be sold second-hand or donated to recycling centers.

Parking is allowed only in designated spaces. Guest spaces are for temporary use only. Inquire about availability through customer service. Parking spaces are rented via customer service: phone 02 623 4450 or email asiakaspalvelu@porinyhasunnot.fi.

Sauna slots are booked via customer service. Laundry slots are booked in advance via the reservation list in the laundry room or through maintenance (specific addresses apply). Instructions are posted on the laundry room wall. Do not wash rugs in washing machines. Remove dried laundry promptly and clean up after use.

Submit a change of address no earlier than one month before moving and no later than one week after moving.

You can submit it electronically using online banking credentials or via a paper form obtained from Posti or the Digital and Population Data Services Agency. Paper forms must be returned in person, with identity verification if notifying Posti.

Change of address notification is a statutory obligation. Address details must reflect actual residence. More information https://dvv.fi/en/moving

Yes. Participate in spring and autumn resident meetings. Feedback can also be provided via resident surveys or by emailing asiakaspalvelu@porinyhasunnot.fi.

House rules apply to all residents. If you wish to file a disturbance complaint, contact the housing advisor or customer service. Identify the correct apartment. Complaints are handled confidentially. In serious cases, warnings may be issued, and evidence is required.

In threatening situations, call emergency services at 112.

Keys can be collected from our office during opening hours. Bring ID. The security deposit must be paid before keys are issued.

Return keys to our office or in a sealed envelope to the mailbox next to the office door (Annankatu 8), labeled with your name and apartment address.

Contact building maintenance for door opening. If keys are lost permanently, contact customer service. Replacement and rekeying fees apply.

Empty and clean the apartment, balcony, and storage unit. You are responsible for damage beyond normal wear and tear. The apartment will be inspected after keys are returned.

Final cleaning includes cleaning appliances, defrosting and cleaning the fridge/freezer, wiping cabinets and surfaces, cleaning bathrooms and drains, mopping floors, capping appliance connections, and ensuring fixtures remain in place. The security deposit is refunded once all obligations and charges are settled.

Balcony grilling is permitted only with an electric grill and must not disturb others. Fire safety regulations apply. On terrace yards, electric, gas, or charcoal grills are allowed.

Charging electric or hybrid vehicles on the property is prohibited except at designated charging points. Regular sockets are not designed for continuous high load charging and pose a fire risk. Batteries must be charged in the resident’s apartment under supervision.

Rent is due on the 3rd of each month. Always use the reference number. E-invoicing is available.

Contact Intrum’ s customer service promptly. Payment plans are often available. Overpayments are automatically credited to future rent unless a refund is requested via Intrum. Intrum Oy: 09 2291 1798.

A deposit secures the landlord against unpaid rent or damage. It is refunded after the tenancy ends, subject to conditions. Only cash deposits or Kela commitments are accepted.

The notice period is one full calendar month. For example, to vacate on October 31, notice must be given by September 30. Further details are governed by the Residential Leases Act.

Termination must always be submitted in writing. You can do this at our office or by email: asiakaspalvelu@porinyhasunnot.fi. A free form, dated, and signed letter is also accepted. If the residents terminate the tenancy themselves, the moving-out date can no longer be changed. Please contact us if you have any questions about terminating your tenancy.

DNA provides internet and cable TV services to Porin YH-Asunnot homes.

For Porin YH-Asunnot residents, the package includes DNA Net Basic Speed 25M at €0. You can activate DNA Net 25 Mbit/s by registering at dna.fi/porinyh, calling the free sales service at 0800 550044, or visiting a DNA Store (for example at Puuvilla).

You can also upgrade your internet speed at a discounted price under the building agreement, e.g.: • DNA Net 100M: €12.90/month • DNA Net 200M: €16.90/month Speeds of 400M, 600M, and up to 1000M (1 Gbit/s) are also available.

Through DNA’s cable TV network, you can watch basic channels such as YLE channels, MTV3, Nelonen, and many others. Basic channels are available without a TV card. More information about DNA’s cable TV network.

Notify DNA Customer Service of your move and new address by calling the free sales number 0800 550044 or visiting a DNA Store. When moving, remember to terminate or transfer the basic-speed DNA Net service to another Porin YH-Asunnot apartment. Leave the modem in the apartment. If you take the modem with you, you will be charged (the cost will be deducted from the security deposit).

All our apartments are smoke-free. Smoking is not allowed on the balcony. Smoking is prohibited in all areas of the residential property: apartments, balconies, access balconies/corridors, apartment yards, terraces, and shared indoor spaces. Smoking is only permitted in a designated smoking area.

From the beginning of 2026, the building owner (the housing company) is responsible for ensuring that apartments have working smoke alarms. However, residents must test smoke alarms regularly and report any faults immediately (such as a low battery or a broken device) to the property maintenance company.

When signing the lease, check whether electricity is included in the rent or whether you need to make your own contract.

If electricity is not included, the resident must always set up an electricity contract for the new apartment before moving in, as it is a prerequisite for electricity supply. You can arrange the contract easily online or by phone with an electricity provider. You will need the new address, moving date, and your contact details. You can choose a fixed-price or market-price (spot) contract, and the contract term (open-ended or fixed-term).

One option for an electricity contract is Oomi tel. +358 9 2522 1122. You can read more about comparing electricity contracts.